Privacy Policy

Introduction

Look, we're just gonna be straight with you. At Nethral Forge Architecture, we care about your privacy as much as we care about getting building details right - which is to say, a lot. This policy explains what info we gather when you interact with us and what we do with it.

We're based in Toronto, Ontario, and we follow Canadian privacy laws (PIPEDA, for those keeping track). If you're visiting our site or working with us on a project, here's everything you need to know about how we handle your personal data.

What Information We Collect

Information You Give Us Directly

When you reach out to us or work with us, we collect stuff like:

• Your name, company name, and contact details (email, phone number)
• Mailing address if you're a client or potential client
• Project details and requirements you share with us
• Any messages or questions you send through our contact forms
• Payment and billing information for active projects

Information We Collect Automatically

Like most websites these days, we automatically gather some technical data when you visit:

• IP address and general location info
• Browser type and device information
• Pages you visit on our site and how long you stick around
• Where you came from (referral sources)
• Date and time stamps of your visits

How We Use Your Information

We're not in the business of hoarding data for no reason. Here's what we actually do with it:

Who We Share Information With

We're not selling your data or anything shady like that. But there are some situations where we need to share info:

Project Partners

For bigger projects, we work with structural engineers, contractors, consultants, and other specialists. We'll share relevant project info with them, but only what's necessary to get the job done.

Service Providers

We use third-party services for things like website hosting, email, cloud storage, and project management tools. These providers have access to data only as needed to perform their services.

Legal Requirements

If we're legally required to disclose information (court orders, regulatory requests, etc.), we'll comply. We'll also share info if necessary to protect our rights or someone's safety.

We don't sell, rent, or trade your personal information to third parties for marketing purposes. Period.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. Here's the deal:

Essential Cookies

These keep the website functioning properly. They remember things like your session and preferences. Pretty much necessary for the site to work.

Analytics Cookies

We use analytics tools to understand how people use our site - which pages get visited, where people drop off, that kind of thing. Helps us improve the user experience.

Your Cookie Choices

Most browsers let you control cookies through their settings. You can usually choose to block or delete cookies, though it might affect how the site works for you. Check your browser's help section for specifics.

Your Privacy Rights

Under Canadian privacy law, you've got several rights when it comes to your personal information:

To exercise any of these rights, just reach out to us at info@nethralforge.info or give us a call at (416) 555-0187.

How We Protect Your Data

We take security seriously. Our approach includes:

• Encrypted connections (SSL/TLS) for data transmission
• Secure storage systems with access controls
• Regular security updates and monitoring
• Limited employee access - only folks who need it for their work
• Secure disposal of data we no longer need

That said, no system's 100% secure. We do our best, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know as required by law.

Data Retention

We keep your information as long as necessary for the purposes outlined here, or as required by law. For clients, that usually means keeping project records for several years after completion (standard practice in architecture for liability reasons). Marketing inquiries that don't turn into projects? We typically delete those after a reasonable period.

Third-Party Links

Our website might link to other sites - partner organizations, industry resources, that kind of thing. Once you click through to another site, this privacy policy doesn't apply anymore. We're not responsible for their privacy practices, so you'll want to check their policies separately.

Children's Privacy

Our services aren't directed at kids under 18, and we don't knowingly collect information from children. If you're a parent and think we might have info about your child, please contact us so we can delete it.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last updated" date at the top of the page. For significant changes, we'll try to notify active clients directly.

It's worth checking back here occasionally to stay informed about how we're protecting your information.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your data, we're here to talk. Seriously, don't hesitate to reach out:

If you're not satisfied with our response to a privacy concern, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.